This page explains how payment, access, Australian Consumer Law, and issue handling apply to Stedara.
Your payment provides access to the Stedara program and its structured method.
Your rights under Australian Consumer Law continue to apply and cannot be excluded.
If there is an issue with access, payment, or delivery, contact support so it can be reviewed properly.
This page sets out the payment position clearly and fairly, including what your payment provides, how outcomes are treated, and how Australian Consumer Law applies.
Stedara is operated by SB Whitehart Consulting Pty Ltd trading as Stedara.
References to we, us and our refer to this entity.
Stedara is a screened-access educational program. Screening is intended to improve suitability, not to guarantee individual outcomes.
Your payment provides access to the program and its associated materials. Individual response varies, and payment does not include a guarantee of benefit, improvement, or suitability.
Because access to the program is provided after payment, a refund is not available simply because a user does not experience benefit or later decides the method is not for them.
Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.
Where consumer guarantees apply, you may have rights to a remedy if our services are not supplied with due care and skill, are not fit for a disclosed purpose, or do not comply with applicable statutory guarantees.
Where Australian Consumer Law requires a remedy, we will provide that remedy in accordance with the law.
Your payment provides access to the Stedara program, its instructions, and the structured method and observation process.
It does not represent a guarantee of outcome, symptom improvement, or individual response.
If you have a concern about access, payment processing, a technical issue, or whether the program has been supplied as described, contact support so the issue can be reviewed.
Please include your name, purchase email, payment date, and a concise description of the issue.
TENS units are not supplied as part of Stedara.
Any TENS unit purchase is between you and the supplier. Their return policy applies.
Nothing in this section limits any rights you may have against a third-party supplier under applicable law.
If there is a payment error, access issue, or transaction concern, please contact support first so it can be reviewed promptly.
If a formal payment dispute is raised, we will respond through the relevant payment provider process and in accordance with applicable legal obligations.